Applies to all items advertised on the Cachet Outlet Mall website and purchased from Outlet Mall Cachet Partners Group. Your satisfaction is extremely important to us and we are so confident that you will be pleased with your purchase that we back it up with a 100% money back guarantee. If your item(s) does not work for you, we will return your money. You can request a refund for an item through our Customer Service Department, provided that you return the product to the address specified below within 30 days from your purchase date. This only applies to items in their original packaging. Misused, damaged or broken products will not be refunded or exchanged
Exchanges & Returns
Items in original condition may be returned or exchanged within 30 days of delivery when accompanied by your original invoice. Items that have been altered in any way cannot be returned.
You will receive a full refund for the cost of the product, based on your original payment method (i.e., check or credit card). Original or return postage is not refundable. If you have placed your order with a credit card please allow up to two billing cycles for a refund to appear on your credit card statement. If you paid by cheque, you will receive your refurn in the form of a cheque and it will be sent to you via first-class mail. Please note, if you have a backordered item(s) the refund cheque will be issued as soon as your order has been completely shipped.
Depending on the method you use to send the item(s) to us, it can take up to 7 – 10 business days for us to receive your return. Upon receiving the item(s) we process all returns within 7 days.
How to return or exchange
Remember to include your name, address, email address, phone number and order number on this form.
Be sure to indicate if you would prefer to receive a refund, or make an exchange for another item. If you are exchanging merchandise, please fill out the exchange portion of the form.
Please ship your return or exchange merchandise, with the requested information completed on the back of your invoice, to the following address via insured mail:
Cachet Partners Group Inc
7600 Highway 27, Unit 5A
Woodbridge, ON, L4H 0P8